Refund policy
Refund Policy
At Foreign Waters, we stand behind the quality of our products and want you to feel confident in your purchase. To ensure fairness and transparency, we offer the following guarantee:
60-Day Money Back Guarantee — First Bag Only
All first-time purchases are protected by our 60-day money back guarantee when the product has been delivered and reasonably tried.
This guarantee exists so you can try Foreign Waters risk-free and determine whether the product delivers on its intended purpose and promised results for you.
If, after using the product for at least 7 days, you find it did not work for you, you may request a refund within 60 days of purchase.
The guarantee covers one (1) bag per customer, one time only. A “bag” is either one (1) 12-count sampler or one (1) 30-count bag of single-serving stick packs. For first orders containing multiple bags (including multi-bag subscriptions and bundles), the refund is limited to the price paid for one (1) bag.
Refund eligibility is determined at our discretion and is based on the intended purpose of the guarantee.
The guarantee does not apply to:
- Flavor or taste preference
- Requests made before the product is delivered
- Reasons unrelated to the product’s intended purpose or results (including dissatisfaction with marketing or email communications)
- Buyer’s remorse or change-of-mind cancellations
- Any bag beyond your first, including additional bags in the same order
- Shipping charges
This guarantee applies only to your first bag. Subsequent subscription renewals or repeat purchases are not eligible for a refund.
Subscriptions & Renewals
If you are enrolled in a subscription, please note that only your first order is eligible for a refund under our guarantee.
Once your second order (and beyond) has been processed, it is considered final and non-refundable.
Subscription management is the customer’s responsibility.
Subscriptions can be managed, skipped, paused, or canceled at any time through the customer portal. Log in at foreignwaters.com/account and select Manage Subscription. Changes must be made before your next billing date.
To ensure transparency, we send multiple automatic reminder emails before each subscription renewal. These reminders provide sufficient notice to make changes before billing occurs.
Requests to cancel or refund a subscription after a renewal has been processed will not be honored.
Why This Policy?
This policy is designed to be fair and intentional. It allows new customers to genuinely experience Foreign Waters risk-free, while protecting the integrity of our guarantee and subscription program.
The guarantee exists to evaluate whether the product works for you—not to cover flavor preference, bulk orders, or serve as a general cancellation policy.
How to Request a Refund
To request a refund on an eligible first bag, please contact our support team at hello@foreignwaters.com within 60 days of purchase. Please include:
- Your order number
- The name and email on the order
- A few words on your experience with the product
No need to send the product back.
Approved refunds will be issued to the original payment method within 5–10 business days.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, email us at hello@foreignwaters.com within 14 days of delivery with a photo and we’ll make it right. This is separate from the money back guarantee.
A Note from Our Team
When contacting support, please remember that you are connecting with real people. We’re here to help and always aim to be fair, clear, and respectful in how we support our community.
Last updated: September 17, 2026